Customer Testimonials

Here's what people are saying about us

"I have been a customer of the Pontell Agency ever since Kris Pontell opened the agency in Winter Springs.

Besides being knowledge about all the complexities of the insurance industry, the courtesy, competency and friendliness of the staff has always been and continues to be of the highest standards.

What differentiates one business from another is customer service and the team at the Pontell Agency epitomizes customer service. That is why I am so pleased with their service and have been with them for so long."

- John H.


"The Pontell Insurance Agency is by far the best insurance agency I have ever dealt with. They truly care about their customers with immediate response, they curtail your coverage to getting the best possible fit for your dollars. They go above and beyond to make you feel as though you are their only customer. I have been a customer for awhile and I will continue in the future. Their customer service is superior!!

A very satisfied customer."

- Donna B.


"We live very close to the Indian River in Brevard County. We’ve had trouble finding insurance with an AM Best rated company. Lora was able to find us a great policy with ASI. It’s a little more expensive than a Demo Tech company but we don’t have to worry about ASI being shut down by the state like our last insurance company. Thank you Lora for the great customer service and all the extra calls you made directly to ASI to find us a policy. We will be working with Lora again to find insurance for our rental home."
- Kim W.


"I am not usually one to participate in surveys but I did so recently as it pertained to home insurance and our experience in making a claim with our insurer. It covered both the agency and provider across a range of relevant subject points. I could easily summarize my response to the survey in one word, “glowing”. Thanks to you and Chubb for handling our claim so professionally. Your courtesy, promptness and efficiency were very hard to miss and deeply appreciated."
- Steven T.